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The Office
provides comprehensive helpdesk services and advice to clients on issues
relating to:
-
Design and Trademark Registration as well as Patenting of Inventions;
- Other services rendered by the Commerce Department;
- Complaints on excessive bureaucracy and unnecessary administrative red tape
that result in burdens to businesses.
Registration
of Trademarks
Registration
gives protection to a sign that serves to distinguish the goods or services of
one organisation or individual from those of another.
Patenting
of Inventions
A Patent
gives protection to an invention that is novel, involves an inventive step and
can be applied in industry.
Registration
of Designs
Registration
gives protection to a novel shape or pattern to be applied to a particular object.
Quality
Assurance
The Commerce
Department strives to maintain the highest possible standards of service to the
public, in line with the Government’s central Service Standards reproduced
below:
Correspondence
and Communication
-
Acknowledge and answer all forms of correspondence quickly and clearly
- Acknowledge mail correspondence within one working day of receipt and send a
reply or feedback to more complex correspondence within 5 working days of
acknowledgement
- Acknowledge e-mails or communication from respective website immediately and
send a reply or feedback to more complex correspondence within 5 working days
of acknowledgement
- If correspondence cannot be answered by one department or section, this
should be forwarded to the relevant person, department or section and customer
informed
- Answer phone calls within 3 rings and supply identification. If query cannot
be answered by respondent, the latter will put caller in contact with the
relevant person, department or section. The person handling the first call is
to ensure that the caller has managed to get through.
Appointments
and Queues
-
See customers appointments within fifteen minutes of their appointment time
- Manage queues effectively and efficiently for meetings which are held at the
Commerce Department
- Customers should wait and be served in a clean, friendly and welcoming
environment.
Information
- Provide
clear and accurate information and advice about respective services (in the
form of leaflets or newsletters)
- Publicise services on own website. Websites should be updated frequently with
accurate and up-to-date information
- Provide, where necessary, a Freephone service or a direct telephone line for
queries
- If information query cannot be answered by one department or section, this
should be forwarded to the relevant person, department or section and customer
informed
- All information given by customers should be protected and used according to
the Data Protection Act 2001. Full confidentiality should be guaranteed in
departments or sections where sensitive services are delivered.
Complaints
Procedure
- A formal
complaints procedure is in place and maintained
Accessibility
- Customers
have choice in access to services. The Office invested in electronic and
mobile services where possible and best use of technology to increase a one or
non-stop shop mentality
- All application forms are available in an electronic format
- Access for persons with a disability are available where and when necessary.
Redress or appeal:
Decisions of the office which are open to redress or appeal must be sent on
ipoffice@gov.mt or in writing at:
Commerce Department, Industrial Property Registration
Director Industrial Property Registration
Lascaris Bastions, Daħlet Ġnien is-Sultan,
Valletta VLT 1933, Malta
Disclaimer:
Unless otherwise indicated, the information contained in this site is issued by the Industrial Property Registrations Director within the Commerce Department at The Ministry for the Economy, European Funds and Lands
Updated on:
Last updated on the 22th May 2022