HELPDESK

Contact Us
Should you wish to contact the Commerce Department, please do as follows:
 
​Tel:                                        Trademark applications
                                             Trademark renewals
                                             Trademark amendments
                                             Trademark payments
                                             Designs and Patents 
2569 0213/232
2569 0333
2569 0228
2569 0342
2569 0109/224/230


​Address: ​Commerce Department, Lascaris Bastions,
Daħlet Ġnien is-Sultan,
Valletta  VLT 1933,
Malta
Email:​ ipoffice@gov.mt


​Public Opening Hours:​

Winter (Oct 1 - Jun 15)
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Trademarks / Patents / Designs 08:00 - 14:00
________________________________________________

Summer (Jun 16 - Sept 30)
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Trademarks / Patents / Designs​ 08:00 - 12:00








The Commerce Department's Offices are located here
 
User Feedback
We know your time is precious and as your feedback is important to us we have designed a simple form to find out if you like our online services and if you wish to provide us with any suggestion on how we may improve them by kindly filling in the Feedback Form provided here:
 

Helpdesk Services

Advice, Information and Processing of Complaints


The Office provides comprehensive helpdesk services and advice to clients on issues relating to:

-  Design and Trademark Registration as well as Patenting of Inventions;
-  Other services rendered by the Commerce Department;
- Complaints on excessive bureaucracy and unnecessary administrative red tape that result in burdens to businesses.

Registration of Trademarks

Registration gives protection to a sign that serves to distinguish the goods or services of one organisation or individual from those of another.

Patenting of Inventions

A Patent gives protection to an invention that is novel, involves an inventive step and can be applied in industry.

Registration of Designs

Registration gives protection to a novel shape or pattern to be applied to a particular object.


Quality Assurance

The Commerce Department strives to maintain the highest possible standards of service to the public, in line with the Government’s central Service Standards reproduced below:

Correspondence and Communication

- Acknowledge and answer all forms of correspondence quickly and clearly
- Acknowledge mail correspondence within one working day of receipt and send a reply or feedback to more complex correspondence within 5 working days of acknowledgement
- Acknowledge e-mails or communication from respective website immediately and send a reply or feedback to more complex correspondence within 5 working days of acknowledgement
- If correspondence cannot be answered by one department or section, this should be forwarded to the relevant person, department or section and customer informed
- Answer phone calls within 3 rings and supply identification. If query cannot be answered by respondent, the latter will put caller in contact with the relevant person, department or section. The person handling the first call is to ensure that the caller has managed to get through.

Appointments and Queues

- See customers within fifteen minutes of their appointment time
- Manage queues effectively and efficiently
- Waiting times for customers with no appointment should be kept at a minimum
- Customers should wait and be served in a clean, friendly and welcoming environment.

Information

- Provide clear and accurate information and advice about respective services (in the form of leaflets or newsletters)
- Publicise services on own website. Websites should be updated frequently with accurate and up-to-date information
- Provide, where necessary, a Freephone service or a direct telephone line for queries
- If information query cannot be answered by one department or section, this should be forwarded to the relevant person, department or section and customer informed
- All information given by customers should be protected and used according to the Data Protection Act 2001. Full confidentiality should be guaranteed in departments or sections where sensitive services are delivered.

Complaints Procedure

- A formal complaints procedure is in place and maintained

Accessibility

- Customers have choice in access to services. The Office invested in electronic and mobile services where possible and best use of technology to increase a one or non-stop shop mentality
- All application forms are available in an electronic format
- Access for persons with a disability are available where and when necessary.


 Redress or appeal:
Decisions of the office which are open to redress or appeal must be sent on ipoffice@gov.mt or in writing at:
Commerce Department, Industrial Property Registration
Director Industrial Property Registration
Lascaris Bastions, Daħlet Ġnien is-Sultan,
Valletta  VLT 1933, Malta
 
​Disclaimer:
Unless otherwise indicated, the information contained in this site is issued by the Industrial Property Registrations Director within the Commerce Department at The Ministry for the Economy, Investment and Small Businesses
 
Updated on:
Last updated on the 25th May 2020​​
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